December 2011
4 posts
It's the Most Wonderful Time of the Year...
Merry Christmas and Happy Hannukah and Joyous Kwanzaa.
We’re guessing you are ready for a break. We hope that you are going to have one.
We wish you the very best this holiday and we look forward to connecting in the new year.
-Rick Bailey is the principal and founder of Richard Harrison Bailey/The Agency and author of Coherence: How Telling the Truth Will Advance Your Cause (and Save...
My New Best Friend: Hosain Rahman
Move over, Andy Dunn. Hosain Rahman may have “upped” you in the apology department. (I still like you, Andy.)
I bought a Jawbone UP wristband for Tammy to give me for Christmas this year. Before I even had a chance to use it, Hosain sent his “deepest apologies” for its not living up to expectations. He regrets “any disappointment” they’ve created for the “our community of users.” They’ve...
Love Means Never Having to Say You're Sorry
// ]]]]>]]> Love means never having to say you’re sorry.
—Jennifer Carilleri (Ali MacGraw) and Oliver Barrett IV (Ryan O’Neal) in Love Story
I received an apology today from Andy Dunn, CEO of Bonobos, a men’s clothing site that I occasionally visit and from which I’ve purchased some mind-blowing shoes. He wrote to me to say he was sorry for the mishap with his site on Cyber Monday. Apparently,...
